Frequently Asked Questions
Everything you need to know before saying 'I Do' to your dream dress.
How do I determine the correct size for my wedding gown?
We recommend following our detailed size guide found on each product page. Since bridal sizing often runs smaller than standard streetwear, please take professional measurements of your bust, waist, and hips to ensure the best fit.
What is the typical shipping timeline for a bridal order?
In-stock items typically ship within 3-5 business days. For made-to-order gowns or custom designs, please allow 8-12 weeks for production and delivery to ensure every detail is perfect.
Can I return my dress if it doesn't fit?
We offer a 14-day return window for standard-sized, unworn gowns in their original condition. Please note that custom-made dresses and final sale accessories are non-returnable.
Do you offer international shipping?
Yes, Calily Bridal ships worldwide. Shipping costs and delivery times vary by destination, and any applicable customs duties or taxes are the responsibility of the customer.
Are your gowns available for wholesale or bulk orders?
While we primarily focus on individual brides, we do offer specialized packages for bridal boutiques and bridal parties. Please contact our support team for more information on bulk pricing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Affirm for eligible customers.